Telephone conferencing is usually thought to be a large corporate's facility. This is no longer the case and with good planning the conference call will go very smoothly.

Prior to the conference call, the organiser should:

• Circulate the date, time, conference call number and PIN to all attendees.
• If there is an agenda make sure everyone gets a copy.
• Make sure the chairman arrives early, to welcome the participants to the conference call.

Before entering the conference call, attendees should:

• Switch off call waiting facilities on their phone.
• Switch mobiles to silent or, preferably, off.
• Take steps to avoid interruptions during the conference call.
• turn off equipment which interferes with a cordless phone.
• Avoid background noise during the conference call.
• It usually takes a few minutes, while participants connect, before the meeting can start properly.

During the conference call, attendees should:

• Speak clearly into the mouthpiece
• Identify themselves when speaking
• Remember there are several people on the phone
• Not speak over each other
• The Chair must ensure that everyone contributes and the business is completed

During the conference call, attendees should not:

• Be late
• Answer another call unless they can mute the conference phone
• Put phone on hold, if it plays "music on hold" - everyone else on the conference call will hear it!

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